GOLDENSILVERRIVERS

Return & Refund Policy

At goldensilverrivers, every piece of jewelry is created with an unwavering commitment to craftsmanship, quality, and timeless design.

We want you to feel confident in your purchase. If your jewelry does not meet your expectations, we offer returns on eligible items within 30 days of delivery, subject to the conditions outlined below.

1. Returns & Eligibility

We accept returns on eligible standard jewelry designs within 30 days of delivery.

This includes standard Golden Silver Rivers designs manufactured after an order is placed.

To qualify for a return:

• Jewelry must be unworn, unused, and in its original condition.
• Items must be free from scratches, damage, alterations, or signs of wear.
• Original packaging, certificates, and accompanying accessories must be included.
• Proof of purchase is required.

To initiate a return, contact support@goldensilverrivers.com within 30 days of receiving your order.

Please do not ship any items back before receiving return instructions.

2. Made-to-Order Jewelry

Most Golden Silver Rivers jewelry is individually manufactured after an order is placed.

Standard collection designs remain eligible for our 30-day return policy, even when produced specifically to fulfill your order.

Our standard production timeframe is approximately 4–6 weeks or longer, depending on design complexity, materials, and manufacturing requirements.

Production time does not reduce the customer’s 30-day return period, which begins upon delivery.

3. Non-Returnable Items

The following items are considered final sale, except where otherwise required by applicable law:

• Bespoke jewelry created to unique customer specifications.
• Personalized or engraved jewelry.
• Jewelry modified beyond standard product options at the customer’s request.
• Items that have been worn, damaged, or altered after delivery, except where the customer has applicable legal rights.

Standard collection designs, including standard ring-size and metal options, are not automatically considered custom jewelry.

4. Return Shipping

Customers are responsible for arranging and paying return shipping for standard returns.

We recommend using a tracked, insured shipping service appropriate for the jewelry’s value.

Golden Silver Rivers is not responsible for return packages lost or damaged in transit before receipt, except where applicable law requires otherwise.

For confirmed defective or incorrect items, Golden Silver Rivers will provide an appropriate remedy, including return shipping where required.

5. Damaged, Defective, or Incorrect Items

Every Golden Silver Rivers piece is inspected before delivery.

If your order arrives damaged, defective, or incorrect, please contact support@goldensilverrivers.com as soon as reasonably possible.

Include your order number, a description of the issue, and photographs when available.

We will review the matter and arrange an appropriate repair, replacement, or refund in accordance with applicable law.

Nothing in this policy limits your statutory consumer rights.

6. Refund Processing

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days of approval.

Your bank or payment provider may require additional time to post the refund.

Original shipping charges are generally nonrefundable for standard returns, except where required by law.

No restocking fee applies to eligible returns.

7. Order Cancellations

Because our jewelry is often manufactured after purchase, cancellation requests should be submitted as soon as possible.

Please contact support@goldensilverrivers.com to request cancellation.

Cancellation requests will be reviewed based on the order’s production status and any applicable legal obligations.

For eligible standard collection designs, beginning production does not eliminate the 30-day return rights described in this policy.

8. Contact Information

For questions regarding returns, refunds, or cancellations, contact:

Golden Silver Rivers

Email: support@goldensilverrivers.com

Website: goldensilverrivers.com