Refund policy

goldensilverrivers LLC REFUND & RETURN POLICY

Due to the made-to-order nature of our jewelry, all sales are final once production has begun.

 

Non-Returnable Items:

• Made-to-order items
• Custom designs
• Engraved or resized pieces

These items are not eligible for return or exchange.

 

Damaged or Defected Items

If your item arrives damaged or defective, you must contact us within 48 hours of delivery with clear photo documentation. Approved cases may be repaired, replaced, or refunded at our discretion.

 

Refund Processing

Approved refunds, if applicable,  will be issued to the original payment method within a reasonable processing timeframe.

 

Conatct

All return-related inquires must be sent to suport@goldensilverrivers.com.